Return & Refund Policy
At Adara by Rukhsar, we take pride in delivering high-quality products. If for any reason you are not satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
We accept returns only if the following conditions are met:
Return request is made within 7 days of delivery
Item is unused, unwashed, unworn, and in original condition
All original tags, labels, and packaging are intact
Item is not damaged, altered, or stained
2. Non-Returnable Items
The following items are not eligible for return or refund:
Sale or discounted items
Custom-made or altered products
Accessories (if applicable)
Items purchased during special promotions (unless defective)
3. How to Initiate a Return
To initiate a return:
Contact our Customer Care team at [Internationaladara@gmail.com]
Provide your order number, product details, and reason for return
Our team will review your request and provide return instructions
Returns sent without approval will not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
We are not responsible for lost or damaged return shipments
5. Refund Process
Once the returned item is received and inspected, we will notify you of approval or rejection
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable
6. Exchange Policy
Exchanges are subject to product availability
If the requested exchange item is unavailable, a refund will be processed as per policy
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product:
Contact us within 48 hours of delivery
Share clear photos/videos of the issue
We will arrange a replacement or refund at no additional cost
8. International Orders
International orders are subject to customs and duties, which are non-refundable
Return shipping costs for international orders are the responsibility of the customer
9. Cancellation Policy
Orders can be cancelled within 24 hours of placing the order
Once the order is shipped, it cannot be cancelled
10. Contact Us
For any return or refund inquiries, please contact:
Adara by Rukhsar
📧 Email: Internationaladara@gmail.com
📍 United Arab Emirates